Terms and Conditions
While many of our most popular products are available here for convenient online purchase, the merchandise shown on our web site is by no means our entire inventory. For access to ALL our parts, accessories, and apparel the easiest way to place an order is to call our TOLL-FREE order line 1- 800-269-2627. Call between 9:00am and 6:00pm Monday through Friday, or 9:00am to 4:00pm Saturday. Of course, FAX and e-mail orders can be placed anytime. We make every effort to ship all orders within ONE business day of when they are received, however telephone orders tend to get priority. There is NO MINIMUM ORDER at Bob's!
NOTE: The presence of an item on our website does NOT guarantee that we have that item in stock. However, when back orders do occur, we process them with utmost efficiency to fulfill your request as fast as possible. You will be notified quickly when a part or product you have ordered is not in stock.
Please: If you have technical questions, or some inquiry that will require research or lengthy discussion, be courteous to our other customers by calling on our regular parts line: 301-497-8949. We will gladly attempt to provide answers and solve problems but we simply cannot tie up our order line to do this. We greatly appreciate your cooperation.
With our online Rider’s Store, getting information about your shipping options and what they’ll cost is easy. For our customers in the US, the rates for the various levels of FedEx (our default shipper) and USPS (mail) are shown in a drop-down menu on the checkout page. For orders going outside the US, your shipping options via USPS International will be shown in the menu. In any case the exact shipping cost of your total order will appear, which INCLUDES handling and insurance as well as additional charges, if any, for oversize/overweight items. If you decide to change your order, the shipping costs will refresh accordingly.
Other shipping options for domestic orders are available upon request by phone. These include all services provided by UPS, as well as several common carriers for oversize shipments sent domestically. Shipping cost is based on the weight and dimension of the package. To that we add a modest fee for materials and handling (see below). When you request one of the shipping services above we will provide a realistic estimate of your total shipping cost. If you need an exact quote, please ask.
We Ship INTERNATIONAL Orders!
We make every effort to choose the most reliable and cost efficient carrier to the various countries we serve. At the present time, Canadian and most other international orders are shipped by USPS International, unless requested otherwise. In all cases, any additional customs and brokerage fees, whether added by the carrier or the destination government, are the responsibility of the customer.
Bob's BMW adds a nominal handling charge to the rate charged to us by FedEx, UPS and other carriers to cover the ever rising cost of materials such as boxes, bubble wrap, tape, etc. Whenever feasible we will use recycled materials to help keep costs down and reduce waste, which in turn, helps us keep our shipping & handling charges competitive. Bob’s BMW is not in the shipping business and we don’t make money doing it. Shipping is a service for which we simply pass on the costs. Our customers occasionally ask us about merchants who advertise FREE shipping. Well, shipping is never free, and in fact, it’s getting more expensive all the time. Be assured, merchants who tout free shipping have only deferred the cost of shipping by cutting back on service or quality elsewhere. Our aim, as always, is to provide the BEST possible service to our customers. We welcome your questions and feedback about our shipping charges and policies.
We accept Visa, MasterCard, and Discover for all orders. We accept American Express for phone orders and in-store purchases, but at this time, not for online orders. When mailing or faxing an order, please remember to include a home AND daytime phone number, your credit card number and the expiration date. Orders placed by mail or phone may also be pre-paid by money order or certified check.
We will ship COD (with orders placed by phone only), but payment must be made with certified check or money order. Cash or personal checks will NOT be accepted! Dealers may pay with a company check but must obtain prior approval. There is an additional shipping charge of $12.00 on all COD orders. If you refuse a COD order, you will be responsible for all shipping charges, and no further orders will be allowed until those charges are paid.
MONEY BACK GUARANTEE
We are confident that you will be happy with every purchase you make from Bob's BMW. If, for any reason, you are not 100% satisfied with any of our products, please contact us right away. You may return merchandise (except as noted below), provided it is unused and in original condition, within 30 days from the date of invoice for a full refund of the purchase price.
No returns on electrical items, bearings, books & CD-ROMs, BMW special tools, special ordered or custom made items, parts & accessories that have been installed or show signs of use or wear, helmets, or any apparel worn next to the skin.
For more information about returns and exchanges, please click HERE to see the Delivery/Returns page.